Privacy Policy for Buyers

By choosing Jolag Online Farm Market to deliver your agricultural produce, we understand that you have reposed a great deal of trust in us. With this in mind, Jolag Online Farm Market understands the need to keep your personal information private, discreet and secure. The foregoing information represents how we will and will not use the personal information given to us:

Note: We reserve the right to change our privacy policy at any time without notice. To make sure you are aware of any changes, please review this policy regularly.

1. SHIPPING POLICY

Thank you for visiting and shopping with JOLAG ONLINE FARM MARKET. We process all of our shipments through Jolag Express Courier Service. The following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 24 hours from the request. Orders are also shipped or delivered on weekends and holidays, excluding Sundays.

If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order, Our Customer Support Team will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

For our shipping rates/charges to any part of Abuja, please call the Customer Support Team on (+234) 803 948 4670 or send a mail to [email protected] for our price lists.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email or text message once your order has shipped. The mail will also contain your dispatch number which will be used to verify the receiver of the parcel/item.

DAMAGES

JOLAG E-COMMERCE will ensure the safe and efficient shipment of your order but will not liable for any products damaged during shipment. If you received your order damaged, please contact the Customer Support Service on (+234) 803 948 4670 or send a mail to [email protected] to file a claim.

ACCESS TO YOUR DELIVERY LOCATION

We always endeavor to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

MEETING OUR DELIVERY DRIVER

In order to enable our delivery drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.

2. RETURNS/REFUND

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and JOLAG COMPANY will be unable to accept any returns.

For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. JOLAG will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by JOLAG COMPANY as a return.

REFUND POLICY

We do not accept returns or exchanges unless the item you purchased is defective.

If you receive a defective item, please contact Our Customer Support Team at (+234) 803 948 4670 or send a mail to [email protected] with details of the product and the defect. You can also send pictures of the item you consider defective to the same number via WhatsApp.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

ITEMS NOT ELIGIBLE FOR RETURNS

Products that have been altered from their original state or opened.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Products damaged due to misuse.

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